Are you getting Error code 9997 in QuickBooks? Don’t worry, we’re here to help you. Well, it is a common technical error that occurs mostly in QBO. This error prevents the users from connecting to their bank account within QuickBooks. Furthermore, the users are also not able to download their transactions, reports, etc from QuickBooks.
In the present blog, our main endeavor will be wiping out this QuickBooks Error 9997 using multiple solutions that have been tried and tested by our experts.
What factors can lead to QuickBooks error code 9997?
Venturing into the various factors causing this QB Online error, the major ones are listed below:
Interrupted internet connectivity leading to a connection time out.
Too much accumulation of temporary files.
Some back-end maintenance going on the bank server.
The firewall might be blacklisting the network connectivity, identifying it as a potential threat.
Main signs that indicate QuickBooks Error code 9997
Users can come across different signs and symptoms associated with Error 9997. These include:
Appearance of an error message encapsulating QuickBooks Error 9997.
The bank account does connect, but the user is not able to download the transactions and reports.
System responds extremely slowly.
Sudden crashing of the browser or freezing of the screen.
Easy ways of fixing QuickBooks error code 9997
This QuickBooks online error 9997 is quite annoying, but getting it fixed is an easy task if users resort to the following measures.
Measure 1: Switching to Incognito mode in the browser
Many factors could be preventing the user from accessing the bank account on the normal browser mode. The first measure to bypass this error is by trying to open QuickBooks Online in an Incognito browser. The steps are:
In the first step, click on the three dotted menu on the top right of the browser.
Moving ahead, the user need to click on Open Incognito tab. Now, open QuickBooks Online and login to the account.
Now, try to access the bank account.
Measure 2: Check Company File extension
Many times, the error message indicating Error code 9997 also describes company file extension issue. If that is the case, then users need to change the extension. If the company file extension is correct, yet the error is showing, then go to the next troubleshooting measure.
Measure 3: Go for Windows updates
An old Operating system is vulnerable to many issues, in and outside QuickBooks. It can provide impetus to technical errors. As such, users should keep a constant vigil on new updates and download them instantly. The steps are:
Click on the bottom right Start menu on the taskbar.
Type in ‘’Update’’, then click on Windows update.
Now, go for Check for updates and pick all the relevant and important updates.
Download the updates, then restart the computer.
The installation shall begin.
When the Windows Update is complete, open the browser and login to QuickBooks Online.
Now try to connect to the bank.
Measure 4: Create the missing transactions
User needs to go for the recreation of missing transactions. Also, recreate the Company File with the particular transactions.
Measure 5: Remove temporary files
In the heading comprising of factors leading to such errors, this cause has already been discussed. Temp files can potentially lead to this error as they consume a major section of the disk space of the C drive. The steps for deleting the temp files are:
First of all, open Google Chrome, and in the browser, go to More Tools.
Here after, hit a click on Clear Browsing data.
Now, checkmark the options - Browsing History, Cookies, and Other Site data and Cached Images and files and temp files.
After that, click on Clear data.
Temp files can also be used by using the Disk Clean up tool or by manually deleting the files in the temp folder. It can be reached out using “%temp% in the Run tab.
Measure 6: Go for a virus scan
Check the computer against potential threats and viruses by using a suitable antivirus program. This can also fix QuickBooks Error 9997.
Sum Up!
The blog covered all the troubleshooting methods to fix QuickBooks error 9997. If you still have any technical dead-stops, simply call us at the helpline i.e., 1-800-761-1787. Our QuickBooks online error support team are always there for your help.
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