Updating QuickBooks can at times be an arduous task when the user faces errors codes during the installation of updates. Today’s blog shall focus on one such update error in QuickBooks Desktop- Error 1311. The common instance of this error is during the update process.
However, users have also come across this error while “downloading a report”, or when “exporting the reports to Excel”. This blog shall discuss various causes leading to the error and will also unfold the fixes for QuickBooks Error 1311.
Major contributors of QuickBooks Error 1311
This update error 1311 in QuickBooks can be caused by:
QuickBooks installation being incomplete
Corrupted MS Excel program
The CD-ROM drive might be malfunctioning.
Firewall related misconfiguration
How to resolve QuickBooks Error Code 1311?
This QuickBooks Error 1311 can be rectified by performing the following steps:
Step 1: Transfer the QuickBooks files from the CD to the local drive
Put in the “QuickBooks CD” into the drive.
Next, go for the creation of a “new folder” on the desktop.
Now, visit the CD drive and copy all its contents.
Following that, “paste the contents in the new folder”.
Then, proceed by opening the new folder and then “double-clicking setup.exe” to follow up with the installation process.
Hopefully, this should ward off error code 1311.
Step 2: Repair MS Excel
Access the “Control Panel” through the “Start menu”.
Click the “Add or Remove Programs”.
Now, opt for MS office and then choose “Uninstall/Change” tab to go for the “Repair” tab.
Upon repairing the program, run QB again and export the report to Excel and check if the ongoing error does no longer exist.
Solution 3: Prevent CD ROM access
Go for the “Start menu” and from there, head for “Settings”.
Open the “Control panel” and then Choose “Administrative Tools” from the Control Panel after that.
Choose “local security policy” and from there, open the “local policy folder”.
Go for the “Security” option.
Any suitable security option should be chosen which is conducive for the Windows version set up on the system.
Solution 4: Do a SFC Check
Initiate the process by hitting a click on the Start menu, and from there, type “cmd”.
Open the cmd and in that, type “SFC/scannow” followed by an Enter key.
Now give the update process another try.
Solution 5: Unregister and Reregister
At first, type “msiexec/unregin” in the Command prompt or the Run window and then hit “Enter”.
Followed by that, type “msiexec/regserver” and hit “Enter” again.
These two processes unregistered and re-registered Microsoft Installer.
Solution 5: Clean Install QuickBooks
If none of the above stated solutions work for you, go for a Clean Install of QuickBooks desktop. Note that this can be done through the clean install tool also, but the steps below correspond to the manual procedure.
Access “Control Panel”, and then “open the Programs and Features”.
Now, click on “QuickBooks” and follow up to the “Uninstall” tab.
When the Uninstall has been successfully done till its completion, go for the “renaming of the QB folder” and reinstall the program again after that.
Winding Up!
The present discussion revolved around QuickBooks Error message 1311 and the various solutions that can aid in troubleshooting it. If you feel a need for technical guidance, just give us a call at 1-800-761-1787. Our QuickBooks error support team will be happy to assist you!
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