QuickBooks Multi-User Mode Not Working – How to troubleshoot it?

If you are frustrated if your QuickBooks Multi-User Mode Not working then you should follow the all instruction which are mention in this segment. We are discussing about the causes and how you can resolve this issue in some simple steps. 

What is Multi User mode in QuickBooks?

QuickBooks Multi User Mode is a feature inbuilt in QuickBooks accounting software that allows multiple users to access the same QuickBooks company file at the same time.

What are the causes for the QuickBooks Multi-User Mode Not Working?

There are some common causes by which QuickBooks Multi user Mode not working. Here we discuss about it-

• If you have Windows firewall or antivirus software in your inbuilt systems then Multi user mode not working because this software preventing QB from communicating with other computers on the network.

• If you’re Windows file permissions are not set correctly.

• If QuickBooks Database Server Manager is unable to access your QuickBooks Company file.

• You may not have installed QuickBooks on the server

• Incorrect hosting settings on the QuickBooks desktop application also cause for multi user mode not working issue.

How to fix QuickBooks Multi-User Mode Not Working issue?

There are many ways by which you can fix QuickBooks Multi-User Mode Not Working-

Solution 1- Check and Configure Firewall setting

• Click the Windows button to configure QuickBooks firewall setting

• Type Windows Firewall in the search box to open Windows Firewall settings.

• Select the Firewall Advanced option from the left sidebar.

• Inbound and outbound rules are located on the Advanced Settings tab.

• When you select Inbound Rules, you will be asked to select a new rule.

• After selecting the port in the New Rule window, you must select TCP.

• You must add the port depending on the version of QuickBooks you are using.

• Except for outbound rules, previous actions need to be repeated.

• For QuickBooks Desktop 2019, enter 8019, XXXX.

• For QuickBooks Desktop 2020 and later versions, enter 8019, XXXX.

• For QuickBooks Desktop 2018, type port numbers 8019, 56728, and 55378–55382.

• For QuickBooks Desktop 2017, type port numbers 8019, 56727, and 55373–55377.

• Now you need to add QuickBooks to the firewall.

• This time instead of choosing a port, we will add the QuickBooks program to our inbound and outbound firewall rules. Otherwise all the procedures listed above will remain the same.

• You will need to choose New Rule under Advanced Firewall Configuration.

• At this time you will need to choose Application and then navigate to the directory that contains the executable file for the program.

Solution 2 - Rename the .TLG and the .ND Files

• First you need to log in to QuickBooks Desktop company file.

• Open the Product Information window by pressing the F2 key on the home page.

• Now you will find the location of your company file under File Information. .TLG and .QBW.ND files are found in the same folder.

• Right click on the folder to rename the file.

• Now, restart your QuickBooks Desktop and check if the Multi-User mode now works properly.

Solution 3- Add your Server to Windows Host File

• The host file is located at: C:\Windows\System32\Drivers\Etc).

• If necessary, you can open Notepad as administrator.

• Also, you need to type the IP address of the server after the last IP address.

• Now press Tab key and type the server name.

• Go to File menu and click on Save from there, then click on Exit.

Solution 4- Utilize QuickBooks Database Server Manager

• The first step is to open and navigate to the QuickBooks Database Server Manager on your server computer desktop.

• After that click on the Start menu and enter “database” in the space provided.

• Next, click on the Browse option and search for “Company File(s) QBW” if you cannot find the required folder.

• Finally, click on the OK button, followed by the Start Scan button.

• With QDSM, firewall permissions are also fixed after the scan.

• Click Close.

Conclusion-

If your Multi User Mode is not working even after following the above steps and if you have any doubt and you need any technical guidance then you contact our QuickBooks technical support team at 1-800-761-1787 is suggested. You can speak our experts they will provide you immediate guidance for your problem.