QuickBooks Desktop has ushered a boom in the accounting industry. The accounting program has transpired to be a focal point of all operations in the small and medium businesses. This program needs to be updated frequently to streamline its functionalities and also to avail the latest features rolled out by Intuit. Users have been witnessing different types of error codes when getting updated QuickBooks. One such error code worth discussing is Payroll Error 15102 in QuickBooks.
This error code is generally caused by corruption in the installation files, poor internet connectivity, or insufficient permissions to run the installation. Let us get in depth to fix QuickBooks Error 15102.
QuickBooks Payroll Error 15102 - Overview
When configuring the most recent QuickBooks payroll updates, QuickBooks Error 15102 may be witnessed by users. This issue stands out from other technical hiccups due to its unusual sources and accompanying symptoms which show up only at the time of when users try to update QuickBooks desktop to latest release. This error manifests as the following error
"Error 15102: Failed to reset update."
Main contributing causes of QuickBooks Error code 15102
Below have been earmarked the major causes that could lead to Error code 15102:
The QuickBooks installer got damaged.
Incorrect configuration of the multi-user mode in QuickBooks.
Poor internet connection.
Insufficient permissions to go for QuickBooks updates.
Some noticeable signs caused due to QuickBooks Error 15102
Some of the easily noticeable signs upon the advent of this error are:
The error message stating "Error 15102: Failed to reset update" pops on the screen.
The system slows down or experiences glitches when the user tries to update QuickBooks.
Unexpected QuickBooks freezes when running the program, or when updating it.
Extremely slow responses from the system.
Workable solutions to troubleshoot QuickBooks Error code 15102
Perform the following solutions for rooting out QuickBooks Error message 15102 out of the system, once and for all.
Solution 1: Enabling the Single User Mode
The user should switch to the single-user mode in case Error 15102 is occurring in the multi-user mode. Proceed as per the following steps:
The first step requires running QuickBooks as an administrator.
When the accounting program has successfully opened, make a move to the File tab.
Herein, the user is required to switch to the Single-User option.
Once done, give another try to the update process and check if it works without showing error 15102.
Solution 2: Inspect the Shared Download location
The inceptive step requires launching QuickBooks.
Proceed by clicking on the Help tab.
Herein, tap on the option to Update QuickBooks.
Next, move to the Options tab, and later, check the download location.
Ensure to alter the shared download location in case of necessity, and then tap on Yes for shared download.
Follow up by clicking on Save.
Solution 3: Logging in as an Administrator
At times, the QuickBooks Error code 15102 appears when the process is not commenced as an admin. To sort this out, the user is required to log in as an admin and then try the update process again.
Initiate by clicking on the Windows Start button.
Follow up by picking the Switch User option.
Choose the user account that has the administrative rights and then log in to the admin account.
The next step requires right-clicking on QuickBooks and opting for the option to the Run as Administrator.
Try to update QuickBooks Desktop again to check if the error got fixed.
Solution 4: Use the safe mode to update QuickBooks payroll
The initial step requires the user to open the system configuration window by searching for ‘’msconfig’’ in the start menu.
Subsequent to accessing the system configuration window, the user needs to click on the Selective startup and load services option.
The following step requires restarting the computer and then pressing the F8 key repeatedly till the Boot option screen loads up.
Herein, the user should use the arrow keys to highlight Safe Mode with Networking, and then, hit the Enter key on the same.
When the Desktop loads up, the user should navigate to the official website of Intuit and then proceed to the downloads page. Herein, choose the product details and the year of release, followed by downloading the .exe file for the update.
Get the update installed manually by double-clicking the .exe file corresponding to the update.
Winding Up!
This discussion traversed all the workable solutions that can help users fix QuickBooks Error code 15102 when updating QuickBooks Desktop to a newer version. If you face any technical issue, just give our QuickBooks desktop payroll error support professionals a call at 1-800-761-1787.
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